About the Zendesk Guide plan types

Vera Yang
Vera Yang

You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan.

Current Guide plans

The Zendesk Guide plans are:

  • Guide Lite, a simple self-service solution, included at no extra cost with all Zendesk Support plans.
  • Guide Professional, advanced knowledge features and customization options, available as a paid plan with any Zendesk Support plan.
  • Guide Enterprise, strategic self-service experience, with advanced knowledge management and collaboration, customization options, and artificial intelligence features, available as a paid plan with any Zendesk Support plan.

You can view the features available by plan type on the Guide plan comparison page. The Guide documentation includes the plan availability for each feature.

About the Guide Legacy plan

Zendesk Support customers who were subscribed to the Team, Professional, or Enterprise plan (or the equivalent legacy Support plan) prior to May 2, 2017 are on the Guide Legacy plan, unless they have manually moved to another Guide plan.

Guide Legacy includes all existing Help Center functionality prior to the Guide release on May 2, 2017, plus any Guide Professional features released since that date. Some of those features include:

  • Article History view
  • Knowledge Capture app
  • SEO XML sitemap
  • Answer Bot compatibility, as an add-on feature

Guide Legacy customers remain on the Legacy plan, regardless of any changes to their Zendesk Support plan. Guide Legacy customers must upgrade to Guide Enterprise, to receive Guide Enterprise functionality.

Viewing your plan type

Only account owners can view their plan subscription information. If you do not have permission to view the plan subscription, ask your account owner for the plan name.

To view your plan name and features by plan type

  • Click the Admin icon (Manage icon), then select Settings > Subscription to see a summary of your current plan.

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