User

Tom Cook

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Activity overview

Latest activity by Tom Cook

  • Tom Cook commented,

    We're glad you found this useful, Chris. If you have any other suggestions please let us know!

  • Tom Cook created an article,

    Getting familiar with our pricing

    Our complete theming package is just that: everything you need to create an amazing, customized Help Center. A single purchase grants you immediate access to: All of our themes and plugins The Pat...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Configuring Guide settings

    You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. Accessing the Guide Settings page Guide settings include options to mana...

    • Tom Cook
    • 1 follower
    • 2 comments
    • 0 votes
  • Tom Cook created an article,

    Importing and exporting your theme

    Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScript, CSS, and assets. Importing a Help Center theme You can import a zip...

    • Tom Cook
    • 1 follower
    • 1 comment
    • 0 votes
  • Tom Cook created an article,

    Adding multiple templates to your theme

    By default, there is one page template each for article, section, and category in a theme. You can create up to ten additional page templates each for articles, sections, and categories. This means...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Rendering HTML using JavaScript

    When Zendesk’s Curlybars templating language can’t generate the desired HTML, our JavaScript-based micro-templating system steps in. A common use case for micro-templating is the creation of a cate...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Customizing list styles

    Use .list-unstyled to remove the default styling from <ol> and <ul> elements. List item List item List item <ul class="list-unstyled"> <li>List item</li> <li>List item</li> <li>List it...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Using tabs to organize content

    Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Center. They are commonly used on the Web and, as a result, intuitive. Use...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Enabling and customizing satisfaction reasons

    Customer satisfaction rating surveys allow you to measure how happy your customers are with the services you provide. Inevitably, you’re going to receive a less-than-glowing response (rare as it ma...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Importing Google Docs as articles

    You can import Google Docs into your Guide knowledge base. You can import up to 100 docs at a time. This is a great way to add new content or migrate existing content to your knowledge base. When y...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes