Vera Yang
Comments
Recent activity by Vera Yang
-
Hi Jack, this is expected behavior as moderators will not be able to access all the post statuses that would normally be available to regular agents on the account. So you're right, this is by design.
- View comment
- 0 votes
-
Hi Michelle, We can certainly help, this is a common question. Have you added the translated article to a corresponding translated category and section? Check out Adding translations to sections a...
- View comment
- 0 votes
-
That's great, Chris. We try to make customisation of your theme as easy and flexible as possible!
- View comment
- 0 votes
-
Hi Jacqui, Yes! Just add the placeholder into your Solved ticket trigger. I recommend turning off the automation if you do that so the customer doesn't get asked twice...unless you want it that wa...
- View comment
- 0 votes
-
Hi Daniel, Yes you can definitely enable search across multiple Help Centers. Please see the below article which will provide instructions on how you can get that setup. https://support.zendesk.com...
- View comment
- 0 votes
-
Hi Daniel, Unfortunately at this time that level of granularity is not possible, it is an all or nothing setting at the moment where if it is enabled you cannot restrict which article would appear ...
- View comment
- 0 votes
-
Hi Jacqui, thanks for calling this out. We are looking into it but in the meantime you may find this article interesting: The value of self-service.
- View comment
- 0 votes
-
Hi Michelle, have you tried copy and pasting the repository URL from the address bar when viewing the repository? If you are still getting the error, there are other things to try, see Troubleshoot...
- View comment
- 0 votes
-
Can you confirm that your default triggers are still enabled under Admin>Business Rules>Triggers? More information here: About the Support default triggers Are emails still generating tickets in yo...
- View comment
- 0 votes
-
Hi Jacqui, that is a great question! You can find more information in this article - Adding custom fields to your tickets and support request form. If you have any other questions then please let u...
- View comment
- 0 votes