User

Vera Yang

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Articles

Recent activity by Vera Yang

  • Emphasizing points with block and pull-quotes

    Blockquotes Use <blockquote> for quoting blocks of content from another source within your document. Success is not defined by the ability to have no complaints, it is defined by the ability to ...

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  • Displaying satisfaction ratings in the Help Center

    You can display satisfaction ratings in your Help Center. This lets you show quick statistics based on your last 100 satisfaction ratings. The following data is shown: Number of positive ratings N...

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  • Updating articles in bulk

    From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles. You ...

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  • Promoting an article

    You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and is usually given a special visual treat...

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  • Applying user segments to community content

    By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in use...

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  • Reordering discussion topics

    The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...

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  • Creating templates for the app

    Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...

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  • Using labels in Answer Bot triggers

    You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...

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  • About the Zendesk Guide plan types

    You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan. Current Guide plans The Zendesk Guide plans are: Guide Lite, a simple self-...

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  • Ticket creation troubleshooting guide

    Regardless of which channel your customers use to contact you, all support requests become Zendesk Support tickets. Tickets keep track of the conversations between your customers and your agents un...

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