Vera Yang

Hi Daniel, Unfortunately at this time that level of granularity is not possible, it is an all or nothing setting at the moment where if it is enabled you cannot restrict which article would appear ...

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• January 16, 2022 05:12
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Hi Jacqui, thanks for calling this out. We are looking into it but in the meantime you may find this article interesting: The value of self-service.

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• January 16, 2022 05:12
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Hi Michelle, have you tried copy and pasting the repository URL from the address bar when viewing the repository? If you are still getting the error, there are other things to try, see Troubleshoot...

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• January 16, 2022 05:12
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Can you confirm that your default triggers are still enabled under Admin>Business Rules>Triggers? More information here: About the Support default triggers Are emails still generating tickets in yo...

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• January 16, 2022 05:12
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Hi Jacqui, that is a great question! You can find more information in this article - Adding custom fields to your tickets and support request form. If you have any other questions then please let u...

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• January 16, 2022 05:12
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